(844) 705-1100

Privacy policy

Last updated: September 22, 2026

RxUptime is a service of Business Technology Consultants, LLC ("RxUptime," "we," "us," or "our"). This policy explains what information we collect when you visit rxuptime.com, request a quote, chat with us, call us, or receive text messages from us, and how we use and protect that information.

1. Information we collect

Information you give us

  • Name, pharmacy or company name, phone number, and email address
  • Store address, city, state, and postal code, which we use to check cellular coverage
  • Number of locations and other details you share in forms, chat, calls, or email
  • Service and billing details needed to provide backup internet service

Information collected automatically

  • Device and browser type, IP address, and approximate location
  • Pages viewed, referring pages, and time on site
  • Cookies and similar technologies

Please don't send patient information through our forms, chat, text messages, or email. We don't need it to quote or provide your service.

2. How we use information

  • Check cellular signal at your address and prepare your quote
  • Respond to questions, calls, chats, and support requests
  • Schedule equipment delivery and provide ongoing service
  • Send service messages, including outage and failover alerts
  • Improve our website and services
  • Prevent fraud, keep our systems secure, and meet legal obligations

3. How we share information

We don't sell your personal information. We share it only in these cases:

  • Service partners. Carrier and equipment partners who check coverage at your address and deliver your backup service.
  • Vendors. Companies that host our website, run our CRM, and handle phone, email, chat, and text messaging for us.
  • Legal requirements. When the law, a subpoena, or a court order requires it, or to protect rights, safety, and security.
  • Business transfers. As part of a merger, acquisition, or sale of assets.

4. Text messaging (SMS)

If you give consent, we send text messages about your quote request, equipment scheduling, customer care, service alerts, and account updates.

Consent

You opt in by checking the consent box on our quote form or by agreeing during a call or chat. Consent to receive text messages is not a condition of purchase.

Message frequency

Message frequency varies with your quote status and service activity.

Message and data rates

Message and data rates may apply, based on your mobile plan.

Opt out

Reply STOP to any message to opt out. You'll receive one confirmation message, and then no further texts unless you opt in again.

Help

Reply HELP to any message, or call (844) 705-1100.

Mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We share mobile information with subcontractors, such as messaging platforms and customer service providers, only to deliver the messages and services you requested.

5. Cookies

We use cookies to run the site, remember preferences, and understand traffic. You control cookies through your browser settings. Turning them off may affect how the site works.

6. Data security

We use administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

7. Data retention

We keep information as long as we need it to provide service, meet legal requirements, and resolve disputes, and then we delete it.

8. Your choices

  • Ask us to access, correct, or delete your information by calling or emailing us.
  • Unsubscribe from marketing emails with the link in any email.
  • Stop text messages at any time by replying STOP.

9. Children's privacy

Our website and services are for businesses. We don't direct them to children under 13 and don't knowingly collect information from children under 13.

10. Changes to this policy

We update this policy when our practices change. The date at the top shows the latest version.

11. Contact us

Business Technology Consultants, LLC, operator of RxUptime
Phone: (844) 705-1100
Email: info@biztechconsult.com